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Event Details
HDI Western Regional Road Show
Service Desk and Social Media, Why You Should Meet Your Users On Their Terms
This session will focus on using social media tools to examine your customers’ satisfaction. Way back in the nineties we would email a survey; but somewhere along the way, our customers started venting on the internet. Some chose to tweet their frustrations, some chose to just leave the organization through sites liked LinkedIn and, much to our surprise, some became fans on Facebook and YouTube!
To Register: http://www.hdioc.org/meetings.html
When & Where
OC Sanitation District
10844 Ellis Ave
Fountain Valley,
CA 92708
Thursday, September 9, 2010 from 6:30 PM to 8:30 PM (PT)
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